By scheduling any service with Fox Valley Autospa you hereby agree to all terms listed on said agreement.

 

If we are providing a mobile service or a service at our shop location we expect to have the following:

1. An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.

2. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee

3. If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.

4. If you have scheduled an appointment at our location and need to wait during the duration of the service, please understand that we DO have a waiting room for our customers to use. 

5. We require the remainder payment balance to be made in full on the day of the scheduled service.  If the customer is not present they can leave payment in cash or check or we will send an invoice via email that must be paid in full the same day or collect payment over the phone via credit/debit card. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

6. We require a 24-hour notice to cancel any booking/detailing service.  Failure to do so will result in a $50 cancellation fee.

7. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

8. We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.

9. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company. 

10. Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details.   

11. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings. 

12. Due to child safety, we will remove car seats for cleaning purposes but not under any circumstances will we secure and fasten child car seats back in place. We prefer that our clients remove car seats and booster seats before the appointment. Should the car seat be left in the vehicle we will remove it to clean the interior, when the service is finished we will return the child seat back to its original location in the vehicle. We are not responsible for securing the child seat back in place. Child seat cleaning is not included in the interior cleaing of your vehicle, however, upon request that service can be provided.

13. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer's location.    

14. We reserve the right to amend any price during the detailing should it differ from the original price.

15. A minimum of $50 surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials. 

16. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

17. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.

18. Odors cannot be removed by cleaning alone. We recommend an ozone odor treatment to remove odors from your vehicle. This Service is available upon request.

19. When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

20. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

21. We will only clean engine bays and sunroofs/moonroofs upon request. 
    We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroofs/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.    

22. The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

23. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

24. We only use our own detailing products and will not use products provided by customers. 

25. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

26. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clearcoat.

27. Exterior black or grey, textured or smooth trim pieces may be beyond restoration and will have to be replaced. We try our best to restore the plastic to its original color.

28. We do not dress or coat the plastic running boards on trucks and suvs since it may cause a slip hazard. If you request that we dress these you accept all liability. 

29. Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safe hand washing.

30. We respect your time and personal property and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or discontinue any service if we deem the customer to be unreasonable.

31. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered

32. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings

33. If we have applied a ceramic coating to your vehicle's paint, trim, wheels, or glass and you opt out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure.  Please consider having us maintain your vehicle coating every 3-4 months so as to ensure its durability for the next 1-5 years.

34. We recommend The Full Interior & Exterior detailing service at least once a year if not more, to keep your vehicle looking its best.

35. If you have scheduled any of our Ceramic Coating services and agreed to pay the deposit please understand this is a non-refundable deposit.